Group 139

Talk to customer experience team

Our customer experience team services independent pet specialty retailers from Washington State to Maine.

Toll Free: 800-637-7338

Drop us a line

Ask a question, express a concern, or just say hi! We’re more than happy to hear from you.

mobile menu

Blog & Updates

Connect With us:

  • 1
  • 1
  • 1
  • 1
  • 1
  • 1

Mar 31, 2021 12:52:12 PM

Key Takeaways from 2021 Global Pet Expo Digital Access

It is no secret that the COVID-19 pandemic has changed a lot about our way of life. Undoubtedly one of the most significant changes is the way in which we gather. As a result, we have seen many of our treasured industry shows, including PFEXPO, either canceled, postponed, or testing virtual formats to keep attendees, exhibitors, and workers safe. If you attended Global Pet Expo 2020 just weeks before the world shut down, then you can remember the feeling of impending change. Empty booths, quiet whispers, and the questioning looks when you saw someone sporting a mask as they walked through the aisles. We didn't know at the time, but everything was about to change.

Nov 13, 2020 11:39:51 AM

Tips and Tricks to Gain and Maintain Customers In A Competitive Market

Local neighborhood pet stores have accounted for approximately 4-5% of the estimated $38 billion dollars spent on pet food and treat sales sold so far in the U.S. in 2020. However small that might seem, independent pet stores still represent the best source for information, premium products, and services for consumers and their pets. One of the biggest challenges in growing independent pet’s share of the industry pie is customer acquisition. Meaning, how many customers businesses are able to gain and maintain walking through their doors, or shopping online with them on a regular and prolonged basis.

May 18, 2020 4:19:28 PM

What Retailers Need To Know To Up Their Recycling Game

Reduce, Reuse, Recycle. It’s the mantra we’ve all heard, and while the first two are words in the mantra may be easy to understand, recycling just feels…gosh... so much more complicated. What can be recycled, and what cannot? And if not, why the heck not? We’ve seen headlines that China is rejecting recycling from around the world, that municipalities are cutting programs...so can we still recycle? Is it just wishful thinking if we do, or are we really making a difference? And since COVID-19 has basically infiltrated every single snapshot of our lives today, how has it impacted recycling?

Mar 21, 2020 9:14:28 AM

The Time is Now to Take the Leap Into Online Sales with eTailPet

As the local neighborhood pet store, you know that the pet parents in your community count on you for all of their pet’s needs. With the recent surge in pet food buying, it is more vital than ever to give your faithful customers the opportunity to support your business both in store and digitally, if they so choose. Having a solid e-commerce option to give customers an omni-channel buying experience increases the chances they will choose to shop with you over big box stores and online retail giants. It also opens up the door for curbside pick-up and local delivery options as your community and communities everywhere navigate through the coming weeks.

Jan 2, 2020 11:01:42 AM

Pet Industry Trends for 2020: What's New in the New Year

2019 has come to an end, it’s time now to look ahead to the new pet industry trends and opportunities that will be brought by the new year. Since 1994, American pet spending has continued to rise every single year – even during the 2007-2009 recession – reaching an estimated $72.13 billion in 2018 and is now projected to hit almost $100 billion by the end of the decade. which is, well... now. This continued increase in industry growth means an increase in opportunity for your pet business to grow as well. It also means lot more new innovation and more competition to keep customers happy and shopping with you all year long.

Oct 7, 2019 12:23:59 PM

6 Holiday Promotion Ideas to Drive Sales to Your Pet Business

It's here, the sprint toward the end of the year! That's right, believe it or not, the holiday season is nearly upon us and it is time to start planning. This holiday season, 94.2% of consumers are set to purchase a gift for their pet. This is a huge selling opportunity for an independent pet retailer like yourself. Besides stocking up on inventory and creating attractive displays, there’s another tactic you can use to attract customers during the holidays and throughout the year. Promotions. Should be easy enough right? Fortunately, everybody loves a sale, and this super simple idea appeals to new customers while also rewarding loyal ones. All you need to do is get creative with your promotions and help create a seasonal customer experience that will draw them into your store during these peak retail shopping months.

Sep 13, 2019 10:53:54 AM

How Uncovering Your "Why" Can Help Your Pet Business Succeed

Providing pet parents with the products and services they need to make sure that they come back for more will always be one of your main goals as an independent pet retailer. It’s easy to learn about your customers by asking them questions while they are in your store; however, we often forget that to build a truly valuable relationship it has to go both ways. In order to make lasting connections with your customers and your community, you need to prove your value. Sharing the story behind your business, not only the what and the how you do it, but more importantly the why you do what you do, and most importantly why pet parents should shop with you over your competition is the value proposition you need to succeed.

Aug 29, 2019 12:38:50 PM

Creating Merchandising Magic in Your Pet Retail Store

It is no secret that creating a memorable in-store experience is one of the biggest ways independent pet retailers can compete with big-box stores and boost their sales.Several factors contribute to a customer’s experience in your store such as interactions with knowledgeable staff, engaging events, and an inviting store layout. The look and design of your store is one of the things that will make a lasting impression on customers both old and new. Taking a strategic approach to merchandising your store will not only improve the customer journey but ultimately boost your bottom line.

Aug 15, 2019 12:06:07 PM

The Pet Retailers Quick Start Guide to Instagram Marketing

Instagram is no longer just a social media platform for personal use, in fact, there are more than 25 million business profiles on Instagram. For businesses, Instagram can be an excellent tool to help humanize your brand, engage with customers, showcase products and services, and most importantly boost sales! As the fastest-growing social media platform, it is more important than ever that small businesses have a presence on Instagram. As a busy pet retailer, it may be overwhelming to try and figure out how to use all of Instagram's features to your advantage but our quick start guide can help you get a jump on it. 

Aug 2, 2019 10:33:57 AM

Reasons to Start Blogging, Plus 10 Quick Topics for Pet Retailers

As a pet store owner, you have a ton of pet-related knowledge. That knowledge (along with your stellar inventory of products) makes a big difference when it comes to attracting and retaining customers but in this growing industry beating your competitors requires more than just excellent customer service. As a small business owner it can sometimes be difficult to find new ways to market your business, connect with customers, and bring them more value. That's where blogging comes in. Blogging is a great and affordable way you can market your business and share your wealth of pet-related knowledge effectively establishing yourself as the local 'pet expert' and connecting directly with your customers.