Word-of-mouth is an independent retailer’s best friend. One happy customer tells another and now you have two happy customers and so on. Customer advocates help keep your marketing costs down and let you provide better customer service.
When customers enter your store looking for pet food, they’re often confused. Is limited ingredient best for their precious pet or should they go with one of those pre-packaged frozen raw diets? Some pet lovers ask outright which is the best dog food for their pooch? Others might not let up they are confused unless asked.
Gain valuable insight into the behavior of the modern pet consumer and start effectively connecting with your customers.
There’s good news and bad news when it comes to managing your digital presence. The good news is, you have multiple ways to connect with your customers including social media, reviews, emails, and even online chat functions. The bad news is that you have multiple ways to connect with your customers which means more platforms to pay attention to and learn how to use.