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In the ongoing effort of analyzing ways to improve and find efficiencies anywhere in our company, Pet Food Experts has developed a program that focuses on Total Quality Improvement. As we developed this training program, it was immediately evident that any change or improvement is always contingent upon, and only successful with, the commitment of our teams. So, the program was fittingly named Quality Through People (or QTP™).
Much like some of the Quality Programs car manufacturers have had for years (e.g. Toyota and Ford), QTP™ walks us through how we identify ways to improve, find root causes, and collaborate to find a better way or new solutions for our processes. We have over 50 people throughout all five locations in our organization who have completed the training. These people will engage their teams which will enable us to gain tremendous knowledge into how we can improve our business both internally and externally.
Many QTP™ initiatives will be unseen from outside our business operations, but we will keep you updated with our success stories!
Holly has written over 100 pet-related blogs for Pet Food Experts. She has leveraged her marketing knowledge, and love of pets to share the latest in product, industry and Pet Food Experts news, as well as tips to help our retailer partners grow their business. When she's not working, you will find her spending time with her friends and their dogs, cuddled up on her couch with her cats watching her favorite TV shows or reading about the latest news in marketing, pop culture, and the pet industry!