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Our customer experience team services independent pet specialty retailers from Washington State to Maine.
Ask a question, express a concern, or just say hi! We’re more than happy to hear from you.
Our customer experience team services independent pet specialty retailers from Washington State to Maine.
Ask a question, express a concern, or just say hi! We’re more than happy to hear from you.
Pet Food Experts
November 6, 2023
PAWTUCKET, RI – Pet Food Experts (PFX), a leader in the pet distribution industry, is pleased to announce the appointment of Paul McCarron as new Chief Operating Officer.
McCarron's most recent role was as Vice President of Backcountry.com, where he was recruited to successfully revitalize struggling fulfillment operations and implement a long-term strategy. Prior to his tenure at Backcountry.com, McCarron served as Vice President of Supply Chain at Staples, overseeing strategic leadership for 14 fulfillment centers and 20 last-mile delivery fleet operations. He managed a sales volume of $1.2B and led a team of over 2,000 associates across the U.S. and Canada.
“At PFX, we pride ourselves on the strength of our supply chain and logistics teams, as well as the efficiency, consistency, and reliability of our network, which serves as the foundation of our business," said PFX President and CEO, Michael Baker. "Having a COO who recognizes the significance of upholding quality standards during periods of rapid expansion is vital, and Paul is exceptionally qualified to lead the outstanding customer experience that PFX is renowned for.”
"Being a part of the Pet Food Experts team as COO presents an exciting opportunity for me," expressed McCarron. "I’m eager to leverage my experience in an industry that heavily relies on the strong connection between our brand and our retail partners. I am committed to supporting the current initiatives that have established PFX as a leading force in the pet industry."
McCarron joined Pet Food Experts on October 23, 2023, and will be based out of the Pet Food Experts' national headquarters in Pawtucket, Rhode Island.
Pet Food Experts has been putting people first for over 33 years. With an unparalleled portfolio of the industry’s top brands and a vast network of over 6,500 independent pet retailers in 39 states across the U.S., they’re known for their best-in-class customer service delivering long-term success for their partners and the industry as a whole. Visit here for more information on its distribution.
Pet Food Experts is the #1 pet specialty distributor in the U.S., proudly serving over 10,000 pet retail locations nationwide. With decades of experience, we're not just a distributor—we're a trusted partner, driving innovation and building meaningful relationships. Our industry-leading logistics network, which includes the largest cold-chain service in the industry, powers fresh and frozen deliveries to pet superstores, regional chains, farm & feed stores, independent pet shops, and 3PL direct-to-consumer and veterinary clinic channels. We are dedicated to nurturing a healthy, vibrant pet ecosystem that supports the well-being of pets and the communities they call home.