The AI-powered hub introduces convenient self-serve options, advanced search functionality, and cross-device capabilities for a seamlessly integrated experience.
Pawtucket, RI – June 12, 2024 — Pet Food Experts (PFX), a leading distributor of pet essentials, announces the debut of an elevated online ordering platform with a newly integrated mobile app, available exclusively to its expanding network of independent pet retailers.
Developed in collaboration with industry-leading enterprise commerce experts Optimizely and Nishtech, this advanced experience offers PFX retailers a suite of time-saving upgrades, including a fresh user-friendly interface, machine-driven product recommendations, unified ordering across devices, and expedited checkout. The newly introduced mobile app, featuring quick scan technology, empowers retailers to expedite reordering. This enhancement streamlines the ordering workflow and significantly improves efficiency and convenience in overseeing and replenishing their pet product inventory.
Kelly Pye, Pet Food Experts Director of Customer Experience and National Accounts and key project lead emphasizes the platform’s customer-centric design expressing, “This elevated experience is a direct response to the insightful feedback from our retailers. We aimed to streamline the ordering process, minimize time, and introduce self-service upgrades like online bill pay and easy returns, putting valuable time back in the day for our retailers.”
Reflecting on these updates, Roo’s Holistic Pet Supplies highlighted the platforms’ cleaner interface, better photos, and ease of checking product availability as significant improvements.
This next-gen platform is set to revolutionize how independent pet retailers manage their orders and inventory, making it easier and more efficient than ever before.
Marketplace is now available for all Pet Food Experts retailers. For more information visit www.petfoodexperts.com/marketplace.
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