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Our customer experience team services independent pet specialty retailers from Washington State to Maine.
Ask a question, express a concern, or just say hi! We’re more than happy to hear from you.
Our customer experience team services independent pet specialty retailers from Washington State to Maine.
Ask a question, express a concern, or just say hi! We’re more than happy to hear from you.
Abby Gunderson
April 8, 2022
PAWTUCKET, R.I. — February 21, 2022 — Pet Food Experts announced today the retirement of James Bettencourt, Chief Operating Officer, after over four decades of devoted service effective this month. Effective immediately, William May has been appointed Chief Operating Officer. The announcement of Mr. Bettencourt’s retirement honors his impressive career with the company and remarkable leadership to Pet Food Experts. He first joined the Baker enterprise in 1974 as a clerk, working under his father George Bettencourt at Rumford Aquarium.
“There’s Simply No Way To Put Into Words The Tremendous Impact Jim Has Made On Pet Food Experts And My Family Over The Years,” Said Michael Baker, President And Chief Executive Officer. “Jim Has Brought Infectious Passion, Integrity, And Inspiration To Generations Of Pfxers, From Warehouse Associates To Delivery Drivers Across The Country, Many Of Whom Are Now In Key Leadership Roles Across Our Organization. Pet Food Experts Would Not Be The Company We Are Today Without His Sweeping Knowledge Of The Supply Chain Ecosystem And Heart For The Business,” Continued Baker.
Abby joined the Pet Food Experts marketing team in the summer of 2022. As a ten-year marketing veteran with a journalism background, Abby is still a newbie to the pet industry, so she's soaking in as much as possible about a world that's close to her heart as an animal lover and advocate. When she's not creating marketing magic with the PFX team, you can find her in the White Mountains of New Hampshire either on a snowboard or in hiking boots, in her kitchen pretending to be a contestant on the Great British Baking Show, or online hunting for a van to become an adventure home on wheels. Currently, she lives in Southeastern Massachusetts with her husband, two cats, and two dogs.